Shopping FAQs | Shipping, Dispatch & Orders | SimpelHaus
We believe online shopping should feel simple, transparent, and stress-free. From carefully packed orders to fast dispatch and responsive customer support, we are committed to making your experience smooth from checkout to delivery. Below are answers to some of the most common questions about ordering, shipping, and shopping with us.
Shopping With Us
Do you have a showroom or physical store?
No. SimpelHaus operates exclusively online.
By operating online-only, we are able to keep our products competitively priced while delivering directly to customers across Australia.
Can I pick up my order?
No. We currently do not offer showroom visits or customer pickups.
All orders are dispatched directly from our warehouse and storage facilities.
Where are your products shipped from?
Our products are dispatched from our storage facility located in Castle Hill, NSW.
This allows us to efficiently ship orders across Australia.
How quickly are orders dispatched?
Orders placed before 12pm (AEST) are typically dispatched the next business day.
Orders placed after 12pm, on weekends, or public holidays will be processed on the following business day.
How long does delivery take?
Delivery times vary depending on your location.
Estimated delivery times:
- Sydney Metro: 1–3 business days
- NSW Regional: 2–6 business days
- Interstate Metro Areas: 3–8 business days
- Remote Areas: Additional time may apply
Please note that delivery estimates may vary during peak periods.
Will I receive tracking information?
Yes.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery progress.
Do you ship Australia-wide?
Yes. We ship to most locations across Australia.
If your area is considered remote or difficult to access, additional shipping charges or delivery restrictions may apply.
What happens if my item arrives damaged?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work with you to resolve the issue as quickly as possible.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible.
Once an order has been processed or dispatched, we may not be able to make changes or cancellations.
Do your products come with a warranty?
Yes. All products are covered by Australian Consumer Law guarantees.
If you experience an issue with your product, please contact our support team for assistance.
How can I contact SimpelHaus?
You can contact us anytime through:
- Our contact form
- Email support
- Social media channels
We aim to respond to all enquiries within 1 business day.