Shipping & Delivery Information | SimpelHaus Australia

Shipping & Delivery

We aim to make delivery simple and reliable. Shipping methods may vary depending on the product type, size and delivery location.

Essential Oils, Diffusers, Gift Sets & Accessories

Most smaller items are shipped with Australia Post and include tracking information.

Delivery is available to home, work, PO Box, rural and regional addresses.
Orders are usually dispatched within 1–2 business days after payment has been verified.
Estimated transit time is approximately 1–10 business days, depending on your delivery address.
Deliveries are made during normal business hours, Monday to Friday.
If no one is available, the parcel may be left at the nearest postal outlet or collection point for collection.

Sofas & Lounge Furniture

Sofas and lounge furniture are delivered by courier or furniture freight partners due to their size and weight.

Delivery is available to residential and business addresses only.
PO Box delivery is not available for sofa and lounge orders.
Delivery is made Monday to Friday during standard business hours.
Delivery is door-to-door only.
Couriers do not place items inside rooms, carry items upstairs, assemble furniture, or remove packaging.
If no one is home, the courier may leave the item at the door or in a safe location where suitable.
If delivery cannot be completed, the item may be sent to a depot or collection point for customer collection.

Important Delivery Information

Please ensure your delivery address is correct before completing checkout.
Delivery addresses generally cannot be changed or redirected once an order has been placed.
Customers are responsible for checking that large items can fit through doorways, hallways, lifts and staircases before ordering.
Re-delivery fees may apply if delivery fails due to incorrect details, restricted access, or no collection from a depot or collection point.
Re-delivery fees may equal the full original freight cost.

Delivery Delays

While we work hard to dispatch orders quickly, delivery delays may occasionally occur due to courier network delays, peak periods, weather conditions, or regional delivery limitations.